Orders can be mailed to Hydrogen and Fuel Cell , Inc. PO Box 1241, Claremont, CA 91711-1241
Please make your payment payable to Hydrogen and Fuel Cell , Inc.
You may also fax in your order to (909) 626-8148, please include your daytime phone number in the event that we need to contact you.
Orders may be placed 24 hours a day 7 days a week by visiting us at www.h-fc.com.
A customer must provide contact information (such as name, email, and shipping address) and financial information (such as credit card type, number,
and expiration date).This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is
used to contact the user.
1- Visa, Master Card, and bank ATM's that bare the Visa or Master Card logos are accepted.
2- Money orders must be drawn from a US bank and Inmates CDC# must be present on the money order.
3- Personal Checks: All orders paid with a personal check will not be shipped until the check has cleared our bank.
Shipping costs for orders from Hydrogen and Fuel Cell, Inc. depend upon the method and option you choose.
We collect sales and use tax as required by applicable law. With your confirmation of your order, the total will reflect the applicable state and local sales
tax, if any. The tax rate applied to your order will generally be combined state and local rate for the address where your order was shipped, delivered or picked up.
If an item is found to be defective upon receipt and is returned to us within 30 days, it shall be replaced at no charge.
You may return most purchases that the return meets the guidelines described below
We cannot accept returns of certain items, including:
Before returning any item by mail to us, you first must call us and obtain a Return Authorization Number ("RA"). Handling fee equalent of a 10% (min $10) of the retail price will be assessed as a handling fee of the returned item. Any RA is valid for 10 days.
Any returns mailed to us without a pre-approved RA may be refused without notice.
Shipping charges are not refundable and you will be responsible for all shipping and insurance charges for any returns.
If you choose not to insure your package, you will be responsible for any loss or damage.
we will provide credit in the same form payment was originally received, upon customer request for return, and will not refund with cash.
Upon our acceptance of the merchandise in like new condition in accordance with this policy, the purchase price will be credited to the credit card used for the original purchase.
Please note that we are unable to exchange items.
If you need to cancel your order, you can do it before shipment. You need to contact us and cancel your order.
Unfortunately, we are unable to refund any purchase once your order has been shipped. If you're not completely satisfied with your purchase, please
review our return policy, and then decide whether to return your purchase.
We are not responsible for any refused or returned packages. If the package is returned because the recipient has lost his privilege, the recipient will be
responsible for all shipping and insurance charges.
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